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Peach Instability, IPv6 Updates and Welcome Back Mango

It has come to our attention that there is a stability issue with Peach where by the server it is hosted on crashes once every 2 weeks (or sometimes more). We have already re-installed the server in attempt to fix the problem to no avail. As a result of being unable to fix the problem with the server and the lack of IPv6 as mentioned previously, the server will be moved on Sunday 18th October 2014 to a new host in the UK. The new server will be located in London, United Kingdom and currently has Native IPv6 (yay) which will resolve the current IPv6 issue.

With the move of peach, we are also bringing back our Mango server in order to combat session problems and give us even more native IPv6. The new mango server will be located in Tokyo, Japan (strange location, I know) which is the closest location we could get to Australia that has native IPv6 at the moment.

We are also aware that IPv6 is still not working on Grape and are looking into how to resolve this problem at the moment. Apologies for the inconvenience caused in the meantime. We aim to have that resolved as soon as possible

It is also now possible to request which server you would like us to add your bouncer to, however this is currently only possible via mail requests. Just add a line stating which server you would like to be added to and if we have the sessions to do so, you will be added to the server of your choice. You can find a list of our servers and locations on our server list

We are also now allowing users to use their own custom domains on our IPv6 IP’s. (e.g your bindhost can be fc00::2 and will resolve to whatever.yourdomain.com). If you would like your own bindhost that resolves to your domain, please email request[at]bnc4free.com with the domain you would like your bindhost to resolve to. We will then send you an email back with the IPv6 IP we have setup for you of which you will need to point your chosen domain to. Please note, you must own the domain and this will only work for networks that support IPv6 (a majority do).

IPv6 issues currently affecting Apple, Grape, Melon and Peach

Numerous reports yesterday and today have indicated that there is a problem with the IPv6 on 4 of our servers. Upon investigation, it would appear that Hurricane Electric have disabled IRC access due to abuse (not from us) which we use on Apple, Grape, Melon and Peach. In order to restore that access, we need to email Hurricane Electric and wait for approval from them to re-enable it, which is handled on a case-by-case basis.

What we plan to do at this time, is gain Native IPv6 on the affected servers where possible and switch over to those instead of relying on the previous tunnels, however it is likely that one or more of our providers may not to be able to provide native IPv6 which will leave us with a bit of a problem temporarily.

Tickets will be sent off to the hosts of Melon and Peach to see whether we are able to get Native IPv6. The good news is, if your on Apple, Native IPv6 is already available and we will switch users to that shortly.

Regular updates on our progress in resolving this issue will be posted to our IRC channels, Twitter, Google Plus and Facebook and updated on this site as necessary.

Thank you for your patience

 

Update @ 12/10/2014 – 15:57 GMT: We have now assigned new IPv6 addresses to Melon. Users affected by the above issue should now be connected to their IRC Network

Update @ 12/10/2014 – 16:35 GMT: We have now assigned native IPv6 addresses to Apple. Users affected by the above issue should now be connected to their IRC Network although we are aware of a few session problems on Rizon and synIRC at present

Inactive and Unused Account Deletion

Any inactive accounts on all of our servers will be deleted on Sunday 5th October 2014. Your account will only be deleted if the following criteria is met:

  • Your account has not been accessed for 60 days or more
  • Your account was accepted more than 7 days ago and has never been accessed
  • Your account is on DALNet, QuakeNet, Undernet, Rizon, EFNet, ICQ, Mindforge, Espernet or Freenode and has not been used for 30 days
  • Your account was suspended and you have not appealed it in the last 7 Days

These accounts will be deleted by 23:00 GMT+0 on Sunday 5th October 2014. If your account matches one of the above criteria, you will either need to login to avoid deletion or if in the event that your account is suspended, contact us on IRC to resolve the issue. Thanks.

Alternate Request Methods

Recently we’ve been asked the question “How do i request a bouncer in private?” because users do not want to disclose their emails in our channels. We have now devised 2 new methods of requesting a bouncer where by your email is only seen by our staff and is not disclosed publicly in a channel. The methods are as follows:

 

Method #1

You will need to connect to irc.freenode.net and join the channel ‘##bnc4free’. You can do this either by using your IRC client or using Freenode’s Webchat. Once you have joined ‘##bnc4free’, you can use ‘!request’ in that channel to request your bouncer. Even if there are other users in the channel, only the staff and our services bot will be able to see your messages. Once you have placed your request, please leave ‘##bnc4free’ and use the ‘!check’ command or any other commands in ‘#bnc4free’.

 

Method #2

It is now possible to email your request to us. All you need to do is send an email to request[at]bnc4free.com with the following information:

  • Desired Username
  • The IRC server you wish your bouncer to connect to
  • The port for the IRC Server (if none specified 6667 will be used)

Once you have sent the email, your request will be processed within 72 hours. You will be emailed with information when the request has been processed.

Inactive and Unused Account Deletion

Any inactive accounts on all of our servers will be deleted on Sunday 24th August 2014. Your account will only be deleted if the following criteria is met:

  • Your account has not been accessed for 60 days or more
  • Your account was accepted more than 7 days ago and has never been accessed
  • Your account is on DALNet, QuakeNet, Undernet, Rizon, EFNet, ICQ, Mindforge, Espernet or Freenode and has not been used for 30 days
  • Your account was suspended and you have not appealed it in the last 7 Days

These accounts will be deleted by 23:00 GMT+0 on Sunday 24th August 2014. If your account matches one of the above criteria, you will either need to login to avoid deletion or if in the event that your account is suspended, contact us on IRC to resolve the issue. Thanks.

Mango has been Decommissioned

Earlier today a decision was made that Mango would be Decommissioned. The main reason for this is that Mango has been on a long line of very poor hosts and has never been as stable as a number of our other servers and our previous host recently terminated the server due to an abuse claim which was unrelated to us and expected us to respond and resolve the non-existent issue in a 23 hour period. What this does however mean is that we can put some of the money used to fund Mango into getting more IP’s and stability on our remaining servers.

Unfortunately as of 28th July 2014, any existing accounts on Mango were fully removed from the system and have not been transferred to another server. This is simply because we don’t have an existing server big enough to fit the entire of Mango onto and splitting the users and notifying them of what server they were moved to would of been a very time consuming task. We feel that instead, it would be easier for those users who were on Mango that would still like an account with us, to re-request a new account.

We would like to apologise for the inconvenience users on Mango have had for most of this year and any inconvenience caused by having to re-request.

Inactive and Unused Account Deletion

Any inactive accounts on all of our servers excluding Mango will be deleted between Sunday 20th July 2014 and Sunday 27th July 2014. Your account will only be deleted if the following criteria is met:

  • Your account has not been accessed for 60 days or more
  • Your account was accepted more than 7 days ago and has never been accessed
  • Your account is on DALNet, QuakeNet, Undernet, Rizon, EFNet, ICQ, Mindforge, Espernet or Freenode and has not been used for 30 days
  • Your account was suspended and you have not appealed it in the last 7 Days

These accounts will be deleted by 23:00 GMT+0 on Sunday 27th July 2014. If your account matches one of the above criteria, you will either need to login to avoid deletion or if in the event that your account is suspended, contact us on IRC to resolve the issue. Thanks.

Decision to suspend two networks

Dear users,

from today on, we have decided to suspend the following networks due to numerous  suspicious requests that might come from the same user or group of (ab)users:

  • chatpat (round-robin: irc.chatpat.net / irc.mirc.bg)
  • ShakeIT (round-robin: irc.del.bg)

The existing users have not been affected. However, if you wish to appeal this decision, you can always ask us on IRC. We take strong measures against people who abuse this service. Sorry for the inconvenience.

Peach Replaced and now back online!

Following the recent and prolonged downtime of our peach server as a result of the host, we have finally moved the server to a new host and location. The new server is now located in the Netherlands and will hopefully perform better than our previous server.

We will also be moving our Mango server within the next week due to stability issues with that server which is also hosted with our old host. Once again we apologize for the inconvenience to users from both servers for the prolonged issues that our host has caused.

Any further problems with Peach should be reported to the staff team as soon as possible so we can iron out any faults that may be occurring or exist.

Upcoming Changes

During May, June and July of this year, we will be rolling out a number of updates and changing the way our services works. This includes, a new centralized control panel, updated bouncer software, new modules, a higher network limit and various other back-end and system changes which will make our service more manageable, flexible and easier for you. The list of updates is currently so long, that not all of them will be mentioned in this news item today but will be mentioned closer to the time that they will be rolled out.

The first update to be rolled out will be the new bouncer software which contains many new features and modules. This is likely to be rolled out during the 1st or 2nd week of May but we have not yet confirmed a date. Some of the features and fixes included in this update are:

  • The Weekly Crash Bug – It will finally be fixed!
  • Webadmin Crash Bug will be fixed properly (has already been patched in the current running version)
  • New Flood Protection – If you send multiple lines at once, they will be slowed down, so that the server will not disconnect the bouncer due to flood (Most useful on Freenode)
  • Brand New JSON API that allows you to manage your account and more
  • Ability for your account names to be changed
  • SASL Module added to allow you to authenticate using SASL to NickServ.
  • Improved support for messages directed to specific user prefixes (e.g /msg @#somechannel sometext)
  • NickServ Module will now work properly for WeNet, RUSNet, StarChat and IRCLine
  • Improvements to route_replies module
  • Abilty to disable a channel but keep it in the config for later use
  • Timezones can now be configured by name in settings (i.e GMT+1 rather than offset)
  • Timeout Limit has been increased which will fix issues on networks where the ping frequency is less often
  • Away module now has a ‘replay’ command
  • CTCPReplies altered so that certain replies are blockabble
  • Webpanel Theme selection will be available
  • DNSBL Features will be enforced to block abusive connections and TOR Exits from using our service

It also that time of the month where we deleted inactive accounts. Any inactive accounts on all of our servers will be deleted during Sunday 27th April 2014. Your account will only be deleted if the following criteria is met:

  • Your account has not been accessed for 60 days or more
  • Your account was accepted more than 7 days ago and has never been accessed
  • Your account is on DALNet, QuakeNet, Undernet, Rizon, EFNet, ICQ, Mindforge, Espernet or Freenode and has not been used for 30 days
  • Your account was suspended and you have not appealed it in the last 7 Days

These accounts will be deleted by 23:00 GMT+0 on Sunday 27th April. If your account matches one of the above criteria, you will either need to login to avoid deletion or if in the event that your account is suspended, contact us on IRC to resolve the issue.

Users on Peach are currently exempt from inactive account deletion due to prolonged downtime. We are also currently working to replace that server and hope to have replaced it by Wednesday 23rd of April 2014. We apologize for any inconvenience this is causing.