Starting this month, we have decided that at the end of every month, a monthly round-up of news and information will be posted on our website. We feel that this will keep users informed of issues, changes and updates that have occurred during the month or will be occurring in future.
As you are probably aware, a number of our servers were hit by DDoS attacks during this month (Info Here). This resulted in almost all of our servers being offline for long periods and has resulted in a few ongoing problems. At present, the main IP of Strawberry still appears to be null-routed and cannot be fixed until the host remove this null-route. Due to this being a long term problem at the moment, we have devised a temporary work around (Info Here).
Since the end of the month, our Apple server has been offline. We believe this is due to an issue with paypal and the host. There is currently no need to request replacement accounts as it is expected that this issue will be resolved relatively soon.
We have recently received an email from the hosting provider of Melon stating that they are changing their IP pool. This mean’s that our server will be allocated new addresses and the old ones will no longer work. There will be a brief downtime when we change to the new addresses and a possible further downtime for some users while the DNS updates.
Due to a large backlog of requests and lack of support presence during January & February, we have hired a new staff member ChasedSpade from the United States. We feel that this will reduce the number of requests left pending for long periods of time and provide quicker support for those in the United States as well as some users in Europe.
We would also like to remind users about our email request and support systems which have been active since the start of 2015. There are now 2 official emails which we can be contacted on. They are as follows:
- request – This is the email you use to privately request a bouncer (Info Here)
- support – This is the email you can use to contact us for support and server changes
* All emails are suffixed @bnc4free.com
Don’t forget that you can also follow us on Facebook, Twitter and Google+. Almost all of the global messages we send to IRC channels are also posted on social media so it’s definitely worth following and checking in case you have missed something.